Holland America cancellation policy clarify the rules around cancelling cruises and Land Sea Journeys. Cancellation charges are based on the cruise fare you paid, excluding taxes, fees, and most pre-purchased services. When refunds are permitted, they are refunded to your original form of payment or processed back to your travel advisor. You can cancel on the phone or by electronic request, but we do not recognize cancellation requests (validating your request) until your request is confirmed in writing.
Holland America Line Cancellation Policy by Fare Type
Cancellation and refund policies will vary by itinerary. For long voyages or special sailings, the penalties will generally be higher. In contrast, promotional fares may not be refundable at all (if you booked a promotional rate, it may be non-refundable from the moment you book). It’s always a great practice to check the fare rules before making a reservation, in order to gain an understanding of potential charges.
Refund Timeline in the Holland America Line Cancellation Policy
Refunds are calculated based on the number of days before departure when you cancel. If you cancel by phone or through an approved system, Holland America must receive immediate written confirmation. The effective date of cancellation is the close of business Pacific Standard Time on the day you submit your request.
Holland America Line Cancellation Fees by Days Before Departure
Grand World, Grand Voyages, and select extended sailings:
- 120–91 days before departure: Deposit amount
- 90–76 days: 60% of gross fare
- 75 days or less: 100% of gross fare
Holiday sailings, Australia, New Zealand, South Pacific, Asia, Prinsen dam Europe, South America, Antarctica:
- 90–64 days: Deposit amount
- 63–43 days: 50% of gross fare
- 42–22 days: 75% of gross fare
- 21 days or less: 100% of gross fare
Caribbean, Panama Canal, Mexico, Canada & New England, Pacific Coastal, Pacific Northwest, Alaska, Alaska Land+Sea Journeys, Europe (except select voyages), and shorter Hawaii sailings:
- 90–64 days: Deposit amount
- 63–43 days: 50% of gross fare
- 42–22 days: 75% of gross fare
- 21 days or less: 100% of gross fare
How to Cancel a Booking Under the Holland America Line Cancellation Policy
To make your cruise cancellation you must contact Holland America to cancel by either phoning our Reservations Office or contacting us through an authorized reservation system. You must also follow up with a written confirmation shortly thereafter. If you fail to do the cancellation is not official.
Holland America Line Refund Rules for No-Shows and Late Cancellations
If you miss your scheduled departure or cancel too late, you will forfeit 100% of the fare. In these circumstances, you will also transit for refund, credit or compensation.
Cancellation Policy for Holland America Line’s Cruise Tours
The Cancellation timelines and penalties in place for cruise itinerary also apply to Land Sea Journeys. Reduced cancellation timelines or cancellation penalties may apply on special promotions as opposed to the cruise itinerary, especially if you book a non-refundable fare.
Tips to Avoid Penalties in the Holland America Line Cancellation Policy
- Cancel early to minimize charges.
- Do your best to not book non-refundable promotional rates unless you are sure of your plans.
- If you did your cancellation via phone, always follow up with a written cancellation.
- Consider protecting yourself with travel insurance.
Conclusion
The Holland America cancellation policy defines the various voyage types and relevant fare rules. Acting early can mean less or no penalties, and knowing the timelines, restrictions, exceptions, etc., will help you safeguard your vacation investment to put your mind at ease before you sail.
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